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Home >
Our Offerings >
Our Managerial Training >
Front Line Excellence Program |
Front liners are the image,personality,
voice and ears of your company.
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The Front Line Excellence (FLE) Program
will equip you with the skills and knowledge needed to consistently deliver the
customer promise of your organization. Our range of workshop programs are
interactive and can be adapted for any business.
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After completing this program
participants will be able to:
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- Learn Exceptional cusotmer service
skills
- Deal with challenging customers
- Increasing customer loyality
through service strategies
- Provide Service quality
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Our Managerial Training |
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Kuwait Qualitas Company helps clients get the full picture through 360 Degree
Feedback(R) . The process of 360 Degree
Feedback(R)for individual empployees is seen
as an increasingly effective tool to assess how they ses themseleves and how their
manager,peers and direct reports see them. In this way, the employee and their
manager get a comprehensive picture of an individual's strengths and performance
gaps in line with the overall objectives of the organization.
Kuwait Qualitas Company has
five excellent programs to offer, which are summarized below.
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Front Line Excellence Program
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Sales Excellence Program
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Leadership Excellence Program
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Human Resources Best Practices Program.
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Financial for Non-Financial Managers Program
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Our ISO Standards Awareness Training |
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Kuwait Qualitas Company also provides awareness training for Quality (ISO 9001),
Environment (ISO 14001), Information Security (ISO/IEC 27001), Information Technology
Service Management (ISO/IEC 20000), Food Safety (ISO 22000), and Occupational Health
and Safety (OHAS 18001).
Overview of each standard/specification is provided below: |
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ISO 9001 Quality Management Systems
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ISO 14001 Environmental Management Systems
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ISO/IEC 27001 Information Security Management Systems
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ISO/IEC 20000 IT Service Management
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OHSAS 18001 Occupational Health & Safety Management Systems
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ISO 22000 Food Safety Management Systems
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